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Who to contact in an emergency

We operate a 24-hour service for emergency repairs if your home or communal areas are damaged by events such as fire, flooding, falling trees, storms or power failure.

During office hours, you should contact reception on 020 8299 1000.

Out of office hours and in cases of emergency only call 07836 200959. 

On receiving a call our building surveyor will decide if an emergency maintenance contractor is required.

Useful emergency contact numbers:

  • Electrical faults - EDF Energy

    0800 096 9000

  • Gas leaks - Southern Gas Networks

    0800 111999

  • Water/sewage/drains - Thames Water

    0800 316 9800

Lift breakdown

If there is a problem with the lift, please contact OTIS direct, and quote the reference number shown below.

OTIS — 24hr Customer Care Centre — 0800 181 363

Lift breakdown - reference no:

  • Drake Court

    146700

  • Frobisher Court

    44161

  • Glenhurst Court

    146701

  • Knoll Court

    146702

  • Lowood Court

    146699

  • Marlowe Court

    146697

  • Raleigh Court

    146698

In the case of lift breakdown in Grenville Court, please contact Specialist Lift Services on 01732 455 771, quoting customer number SC30056.

Useful local authority contacts

If any of the above emergencies occur on public highway, footpaths or council land, please contact the relevant local authority.

Abandoned vehicles, fallen trees on local authority roads, noise issues and waste services are all the responsibility of the local authority. The Estate is covered by three different local authorities.

  • Southwark Council - Switchboard - www.southwark.gov.uk

    020 7525 5000

  • Lambeth Council - Environment, Culture & Community services - www.lambeth.gov.uk

    020 792 69000

  • Lewisham Council - Main switchboard - www.lewisham.gov.uk

    020 8314 6000