Who to contact in an emergency

We operate a 24-hour service for emergency repairs if your home or communal areas are damaged by events such as fire, flooding, falling trees, storms or power failure.

During office hours, you should contact reception on 020 8299 1000.

Out of office hours and in cases of emergency only call 07836 200959

On receiving a call our building surveyor will decide if an emergency maintenance contractor is required.

Useful emergency contact numbers:
  • Electrical faults - EDF Energy

    0800 096 9000

  • Gas leaks - Southern Gas Networks

    0800 111999

  • Water/sewage/drains - Thames Water

    0800 316 9800

Lift breakdown

If there is a problem with the lift, please contact the 24hr service on the contacts below:

For Marlowe Court and Glenhurst Court, please contact Specialist Lift Services on 01732 455 771 or message Service@specialistlifts.com

For Drake Court, Grenville Court, Raleigh Court, Lowood Court, Knoll Court, Frobisher Court, please contact Amalgamated Lifts on 01322 556 661 or message info@al-lifts.co.uk

Useful local authority contacts

If any of the above emergencies occur on public highway, footpaths or council land, please contact the relevant local authority.

Abandoned vehicles, fallen trees on local authority roads, noise issues and waste services are all the responsibility of the local authority. The Estate is covered by three different local authorities.

  • Southwark Council - Switchboard - www.southwark.gov.uk

    020 7525 5000

  • Lambeth Council - Environment, Culture & Community services - www.lambeth.gov.uk

    020 792 69000

  • Lewisham Council - Main switchboard - www.lewisham.gov.uk

    020 8314 6000