Who to contact in an emergency
We operate a 24-hour service for emergency repairs if your home or communal areas are damaged by events such as fire, flooding, falling trees, storms or power failure.
During office hours, you should contact reception on 020 8299 1000.
Out of office hours and in cases of emergency only call 07836 200959.
On receiving a call our building surveyor will decide if an emergency maintenance contractor is required.
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Electrical faults - EDF Energy
0800 096 9000
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Gas leaks - Southern Gas Networks
0800 111999
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Water/sewage/drains - Thames Water
0800 316 9800
Lift breakdown
If there is a problem with the lift, please contact OTIS direct, and quote the reference number shown below.
OTIS — 24hr Customer Care Centre — 0800 181 363
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Drake Court
146700
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Knoll Court
146702
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Lowood Court
146699
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Marlowe Court
146697
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Raleigh Court
146698
For Grenville Court, please contact Amalgamated Lifts on 01322 556 661 quoting code SC310275
For Glenhurst Court and Frobisher Court, please contact Specialist Lift Services on 01732 455 771, quoting customer number SC30056.
Useful local authority contacts
If any of the above emergencies occur on public highway, footpaths or council land, please contact the relevant local authority.
Abandoned vehicles, fallen trees on local authority roads, noise issues and waste services are all the responsibility of the local authority. The Estate is covered by three different local authorities.
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Southwark Council - Switchboard - www.southwark.gov.uk
020 7525 5000
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Lambeth Council - Environment, Culture & Community services - www.lambeth.gov.uk
020 792 69000
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Lewisham Council - Main switchboard - www.lewisham.gov.uk
020 8314 6000