Customer care

We are committed to providing a high level of customer service to all our residents. We seek to treat all customers equally, to gain their trust and confidence, and to promote an open and friendly approach.

We support all suggestions and recommendations for improvements to customer care from all members of staff. We practice continuous improvement in customer service in all aspects of our organisation.

If you want to raise any issues about your experience of the Estate, please email the customer services team. 

If your issue relates to Scheme of Management Committee decisions, please email in the first instance the Scheme of Management Administrator, Nina Rickman.

You will receive an acknowledgement of your enquiry within three days and a full response to any issues raised, as soon as possible, allowing time for a full review and investigation.