Customer care

We are committed to providing a high level of customer service to all our residents. We seek to treat all customers equally, to gain their trust and confidence, and to promote and open and friendly approach.

We support all suggestions and recommendations for improvements to customer care from all members of staff. We practice continuous improvement in customer service in all aspects of our organisation.

If you want to raise any issues about your experience of the Estate, please email Director of Property Adrian Brace. The relevant head of department will respond within three working days to resolve the issue.

If your issue relates to Scheme of Management Committee decisions, please email in the first instance the Scheme of Management Administrator, Nina Rickman who will respond within three days.

If the issue remains unresolved, it will be reviewed by Adrian Brace who will investigate the matter further and respond within a further three working days of email receipt.