Maintenance and Contract Support Administrator

We are seeking an organised and proactive Maintenance and Contract Support Administrator to join the Building Surveyor team on a three-month fixed-term contract, with a possibility of further extension. The post holder will support the Head of Building Surveying and wider Building Surveying team along with being a key point of contact for tenants, contractors and colleagues, helping to coordinate maintenance and repair activity across rented, commercial and leasehold properties.

Main Responsibilities

Triage maintenance requests received through Dwellant and email, resolving minor matters or referring them to the appropriate surveyor.

• Raise, allocate and monitor work orders, inspections and outstanding repairs.

• Liaise with contractors, arrange property access, obtain updates and collect completion evidence.

• Administer maintenance contracts and keep accurate contract, inspection, testing and key records.

• Coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence.

• Process and check invoices, apply the correct accounting codes and investigate discrepancies, certify payments and approve invoices.

• Monitor contract costs and invoice records to ensure invoice values correspond with agreed contract fees.

• Maintain spreadsheets and digital records and prepare status reports for meetings.

• Keep residents, tenants, customers and internal teams informed about progress.

We are looking for someone with

• At least two years’ experience in contract and maintenance administration within a property management company

• Excellent organisational and time-management skills

• Strong interpersonal skills and communication skills

• Good IT skills, including proficiency in Microsoft Office and the ability to learn systems such as MRI Qube, Dwellant and PRISM

• Ability to work under pressure while completing tasks accurately and on time

• Right to work in the UK

• Access to own car and a full, clean driving licence is desirable

Salary: Dependent on experience

To Apply: Request a full job description and send your CV to jobs@thedulwichestate.org.uk by 28 October 2026. The recruitment process will include an initial Teams call followed by an in-person interview.

Equal Opportunity

The Dulwich Estate is an equal opportunity employer. The Estate is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.